MARKETPLACE MANAGEMENT
A better-managed store.
A clearer shopping experience.
E-commerce platform management for brands selling on Tokopedia and other marketplaces.
Kayana Creative helps bring structure to your storefront, product information and ongoing marketplace activity. Based in Bali and Jakarta, we shape the scope around your catalogue, team and business priorities.
Discuss your marketplaceHOW WE CAN HELP
Keep your marketplace working as one.
A marketplace needs consistent attention to both presentation and day-to-day coordination. We agree the responsibilities and deliverables before work begins. Depending on your brief, support can include:
Storefront & catalogue
Organise product information, descriptions, images and store presentation so customers can understand your range more easily.
Product listing updates
Maintain agreed product details, variations and listing content using information approved by your team.
Campaign coordination
Plan store content and promotional updates around your calendar, approved offers and available platform features.
Store activity & reporting
Review available store data and coordinate updates with your team to identify practical next steps.
A CLEAR SCOPE FROM THE START
Built around your store and your team.
Tell us which platform you use, how many products you sell and where you need support. We will define access, approvals, working responsibilities and reporting together.
Customer chat, order handling, stock updates, fulfilment, returns and paid advertising should be discussed individually. Their inclusion depends on the agreed scope. Advertising spend, platform fees and promotional costs are agreed separately where relevant.
Need a standalone online store? Explore our Website Development service. This service focuses on managing your presence on marketplace platforms.
OUR APPROACH
From the first review to ongoing management.
Understand the store
Review your platform, catalogue, current activity and business priorities.
Agree the plan
Set the scope, permissions, approval process and reporting rhythm.
Manage & review
Deliver agreed updates, review available data and discuss the next priorities.
Questions about marketplace management
Do you manage Tokopedia stores?
Yes. Kayana Creative provides Tokopedia management, with Sensa Koffie as a current client. Share your store and requirements so we can discuss a suitable scope.
Can you support other e-commerce platforms?
We can discuss other marketplace briefs. The platform, access requirements and requested responsibilities are reviewed before we confirm the proposal.
Is this suitable for hospitality businesses?
It can be relevant to hospitality and food businesses that sell physical products, such as packaged coffee or retail merchandise. The right approach depends on your products and fulfilment setup.
Does management include advertising or order fulfilment?
These are agreed separately in the proposal. We clarify who handles advertising, customer enquiries, inventory, orders, delivery and returns before starting.
Let’s talk about your marketplace.
Share your store link, product range and the support you need.
Send your briefContact Kayana